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Privacy & Other Policies

Shipping of Orders
In general, orders take 3-5 Business Days to ship (Business Days exclude weekends and holidays). Often times you will receive a shipping notice well before this timeframe, however, due to the nature of our small business we do not promise to always ship next-day.  We'll TRY, but our timeframes exist because real-world problems can arise and some kids are gonna get sick.

We ship primarily using the U.S. Postal Service, but on occasion will use UPS or FedEx for packages.  

We currently ship to all US States & Territories, and Canada.  We also ship to Deployed Military APO/FPO boxes.  We no longer ship Worldwide.

How We Use Your Information, In "Plain-Speak"

We use your information to service your order!  You do not need to create an account to shop with us, but if you DO shop with us, we retain that information you share with us, in order to service your order.  Otherwise, we can't find your order information or any record that you shopped with us.  We also keep information about where you placed your order from (in case there's an issue that someone used your information fraudulently), and if you were using a certain browser or mobile device.  Our platform uses "cookies" to help do this.  These all help us make sure we can continue to service you in the fastest, most efficient manner.

We do not send email marketing!  All our emails pertain to your order and its status.

Your basic information is shared with specific servicing partners, but ONLY to service & ship your order, or offer you our Rewards program.  (For example, our shipping software securely integrates with our purchasing platform, so that we can use your order information to print your shipping labels.)   All our partners are GDPR compliant with their privacy policies and data security policies. 

WE DO NOT SELL YOUR INFORMATION.  PERIOD.

We do advertise with Facebook and Instagram, and if you fit demographics on those platforms, you may see our advertisements.  This is a result of information and preferences you shared with those platforms, and not information we as a company keep.  You can update your information and preferences on those platforms, at any time.

Our full policies are available in the footer and on the checkout pages of our site.  We also provide the links here:

PRIVACY POLICY

SITE TERMS OF USE

REFUNDS/EXCHANGES/PROBLEMS WITH YOUR ORDER